Res Partners
Results – Excellence – Solutions
Lessons Learned
What the Customer Actually Wanted?
by Ilene Chunko One of the most interesting things we come across in our consulting practice is a misunderstanding about what it means to be customer centric, often an overused phrase. The key attribute of being customer centric is not doing anything until you have truly spent the time and effort to listen to the [...]
Articles on Lessons Learned
Case Studies
- Successful New Industry Expansion
by Andy Mangano Client Situation: A tier one automotive supplier was looking to diversify their revenue stream and product offerings by expanding into the fulfillment of sample medications and literature for the pharmaceutical industry. Their expansion was enabled by partnership with a third company.The challenge was to maintain the company’s preferred supplier status within the [...]
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